Call Centre to provide 250 jobs for Lindeners

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—Govt signs MOU with Midas BPO for startup

The Guyana Office for Investment on Friday signed a  Memorandum of Understanding (MOU) with Midas Business Process Outsourcing (BPO) Inc. for the expansion of the BPO to the set up of a call centre in Linden.

With the expansion of the business to that Region, Chief Executive Officer (CEO) of Midas, Malcolm Sobers explained that 50 to 75 persons would be recruited by October 1 while by year-end that number would increase to 150, then further moved to 250 by June 2022, a Ministry of Finance press release states.
He noted that the company would commence the recruitment process for employees from within the town immediately after the signing ceremony. In fact, it was observed that a large number of young persons had already gathered outside the building enthusiastically waiting with applications in hand.

The Guyanese businessman said he was also ecstatic that he was able to expand to Linden to assist in creating jobs and expressed his intention to have his business expand to other Regions. He further expressed his appreciation to especially the Senior Finance Minister, Dr Ashni Singh and Go-Invest’s Chief Executive Officer (CEO) Dr. Peter Ramsaroop as he explained that the officials were quick to respond to his business- expansion need and showed serious commitment to the BPO industry. Sobers recalled that 17 years ago he attempted to commence his own operations in Guyana but was unsuccessful while four years ago, when he made another attempt, no one responded to his expressed interest. He concluded that it was a dream realised for him to see his business grow in the manner it has.

Lindeners seeking employment at the call centre

During his remarks prior to the signing, Minister Singh said that Sobers’ success story is one which could be emulated by each new employee who came to work at Midas. He emphasised that Sobers’ journey as a young Call-Centre agent who moved up to higher positions in the BPO industry within   twenty years, to now being a proprietor, is a success story for many young persons who may be considering the industry as a serious one for career-advancement.

Dr. Singh then alluded to the People’s Progressive Party/ Civic’s (PPP/C’s) commitment to Information Communications Technology (ICT) and recalled that the focus on this started since under former President Jagdeo’s tenure.

“I had the privilege of being associated with the early efforts to bring the sector to Guyana. In those days the President of Guyana was President Jagdeo who saw the remarkable potential of technology-based industries to transform the economic landscape of Guyana and who saw the remarkable potential of technology-based solutions to creating jobs in Guyana, and President Jagdeo at the time very enthusiastically and aggressively promoted Information Communications Technology,” the Minister reminded.

“Today the fruits of those efforts are now being harvested under President Irfaan Ali’s tenure,” he added.

Quoting from the PPP/C’s 2020 manifesto, Minister Singh said the event symbolised Government’s promise to Guyanese of using “ICT as an enabler for jobs-creation” and he repeated the portion of the manifesto to attendees which  states, “The ICT sector, if properly incentivized, can generate thousands of new jobs through co-investment, providing infrastructure support, state-sponsored training, and employment opportunities for the disabled.”

Minister Singh then highlighted the several other steps being taken by the PPP/C Government to promote the development of the ICT sector in Guyana, including the liberalisation of the telecommunications sector and investment in ICT education.

Also speaking at the event was PPP/C’s representative for Region Ten, Minister of Public Works, Bishop Juan Edghill who said that Government is serious about its commitment to the Region and will continue to prove this through its efforts to catapult development in not only ICT and job-creation, but also in infrastructure, housing and social services, as he alluded to the works currently being done on the Linden-Mabura Road and housing for young professionals.

“This is not a stand-alone activity that we are celebrating. This is part of a suite of measures that are being made to bring real development to Linden and Region Ten,” Minister Edghill reiterated.

It was only last month that the Senior Finance Minister visited Midas’ Headquarters located in New Market Street, Georgetown, where he lauded the efforts of Mr. Sobers on pursuing his vision, which had materialised into the successful BPO facility that only commenced operations in August 2020 but has since allowed for the employment of 330 Guyanese. The businessman had noted then that his business was heading towards expansion in Guyana. The event was proof that he meant business.

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