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The Catholic Hospital Inc. – St Joseph Mercy Hospital has achieved ISO 9001:2015 certification which recognizes that the hospital is able and equipped to meet customer satisfaction and regulatory requirements. The Mercy Resident Care, a geriatric home, has also been ISO 9001:2015 Certified.
The ISO certification was facilitated by Global Compliance Service (GCS), the only Accredited ISO Certification Body with a resident office in Guyana. ISO 9001 is the internationally recognised standard for a quality management system (QMS) that was developed and published by the International Organization for Standardization (ISO).
According to a release from the hospital, the medical institution has invested heavily to meet the demands of the industry by pursuing ISO9001:2015 certification among other initiatives.
Accepting the ISO certification was CEO Col. (rtd) Enoch Gaskin and the team of persons who worked diligently over the past two years to ensure continuous quality service.
The Hospital, with over 280 staff, has been in operation since 1945. What began mainly as a Maternity hospital and a small surgical unit, has expanded over the past seven decades to include paediatrics, orthopaedics, neurosurgery, gastroenterology laparoscopic surgery, cosmetic surgery, Industrial medicine, audiometry tests, hemodialysis and cardiology services companies in Guyana
The Mercy Resident Care, a geriatric home, has also been ISO 9001:2015 Certified. Also located on the hospital campus is the Mercy Highfield MRI and CT scan service which is run privately by Global Imaging Service.
Meanwhile, Global Compliance Service is the only Accredited ISO Certification Body with a resident office in Guyana. The body has over 20 years of experience in the field and its ISO Certifications are issued from its office in the USA through a seamless accredited process.
This certification provides a model for companies of all types and sizes to improve internal systems, build quality management systems and operate effectively at different levels, including the ability to focus on customer requirements and constantly find ways to become resilient and sustainable.