The Guyana Power and Light Inc. (GPL) on Friday announced that it has launched a Prepaid Meter WhatsApp Service to allow customers to WhatsApp their Prepaid Meter complaints or queries to our Company to facilitate quick responses to their issue.
“GPL will be introducing its WhatsApp Service on Sunday, November 8, 2020 to provide a forum for Prepaid Meter Customers’ to register their Prepaid Meter complaints and queries,” a statement from the power company said.
GPL said that the new feature will help the Company to initiate actions, respond promptly to complaints and ultimately reduce potential prepaid meter downtime.
“This service allows customers to submit their Prepaid Meter Complaints and queries with the Customer Information (i.e. meter number) to our WhatsApp Telephone Number 699-4882 and Our Agents will be available to assist you.”
Customers are asked to add GPL’s WhatsApp number to their contact list and WhatsApp their complaints or queries.
The company noted that during the COVID-19 pandemic, it has introduced a plethora of services which cater to its customers.
For more information, contact our Public Relations Unit on 225-1471, Call Centre: 226-2600, Website: www.gplinc.com, Facebook: www.facebook.com/GPLIncorporated
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