One Communications experienced a mobile data and fibre service disruption after a private company not associated with One Communications was conducting construction works along Carifesta Avenue damaged a critical section of the company’s fibre network infrastructure.
At approximately 3:16 PM on September 23, 2026, contractors damaged one of the company’s fibre cables, affecting both mobile data and fibre internet services.
Upon identifying the issue, technical teams immediately initiated restoration efforts and implemented network rerouting measures to minimize customer impact. Services were restored at a reduced capacity approximately one hour after the incident, with temporary full restoration achieved at 12:05 AM.
While services have been restored, the damaged cable remains in a temporary configuration. Engineering teams are currently assessing the most appropriate window to complete a permanent repair while minimizing any potential impact on customers and businesses.
Telecommunications infrastructure is critical to modern life, supporting personal communications, businesses, financial services, healthcare, education, government operations, and emergency communications. Protecting this infrastructure is essential to national resilience, public safety, and economic stability.
As a long-standing partner in Guyana’s development and digital transformation, One Communications remains committed to delivering reliable connectivity that supports economic growth, business operations, and communities across the country.
Abraham Smith, Chief Executive Officer of One Communications, thanked the Government of Guyana and the company’s technical teams for their support throughout the incident. “I would like to express our sincere appreciation to the Office of the Prime Minister, the Telecommunications Agency, and Minister Juan Edghill for their support and engagement throughout the restoration process. We are also deeply grateful to our engineers, technicians, and operations teams who worked tirelessly through the night to restore services as quickly and safely as possible. Their dedication, professionalism, and commitment were instrumental in returning our customers to service.”
Jasmin Harris, Community and Government Relations Manager at One Communications, emphasized the importance of protecting critical telecommunications infrastructure. “Our telecommunications network spans communities and businesses throughout Guyana, with critical infrastructure located both above and below ground. Damage to these facilities can result in widespread service disruptions affecting thousands of customers. We encourage all contractors, developers, and individuals planning excavation or construction work to contact us before digging so that these assets can be properly identified and protected.”
For asset location and infrastructure inquiries, the company encourages persons and organizations to email plannedworks@onecommgroup.com or contact 0777 before commencing excavation or construction activities.
One Communications thanks its customers, business partners, and stakeholders for their patience and understanding during the restoration effort and remains committed to strengthening and protecting the infrastructure that keeps Guyana connected.
