A Perspective on Single Window Setup by Government in Guyana

Dear Editor,

Within recent times, the Government of Guyana, under the People’s Progressive Party/Civic (PPP/C), has implemented a “Single Window” system aimed at properly streamlining business registration and permitting processes. While the intention behind this initiative is very commendable- promoting ease of doing business and enhancing investment- its practical execution presents significant challenges, particularly, concerning the readiness of local government bodies, such as Neighbourhood Democratic Councils (NDCs) and municipalities, to engage effectively in this system. More, the legal authority of these local bodies to enforce building codes (under Chap. 28:01) underscores a critical gap in the implementation of the Single Window framework.

I am aware that the Single Window initiative seeks to provide a centeralised platform for business to access various services and regulatory requirements. By unifying multiple governmental processes, the system aims to reduce bureaucratic red tape, thereby encouraging foreign and domestic investment. Nevertheless, the success of such a framework is inherently tied to the preparedness and capability of local authorities to participate meaningfully. The effectiveness of the Single Window system hinges on the involvement of NDCs and municipal authorities, which are tasked with enforcing local regulations, including building codes. But, many of these local bodies are ill- equipped to fulfill their roles within this new paradigm. The challenges are multifaceted:

• Resource Challenges: many NDCs and municipalities lack the necessary financial and human resources to manage increased responsibilities. This is particularly evident in areas such as training staff to navigate the new system and understand the associated regulations. In fact, many of the NDCs and municipalities cannot afford to provide training for their staff to carryout normal local government duties let alone training to work with this new system.

This is also true for Central Housing and Planning Authority (CHPA). Imagine the work (building applications, plans and other requirements) of 70 NDCs and 10 municipalities sent to the Central Housing and Planning Authority (CHPA) for processing. Unless the Authority establishes a special department to address information and materials flowing through this new system then there is likely to be serious bottlenecks, backlogs, and delays, which would ultimately compromise the functionality and utility of the system.

• Technological Deficiencies and Incapacities: The transition to a digital system necessitates a level of technological literacy and appropriate infrastructure that many local governments do not possess. And without adequate technology, local authorities struggle to interact with the Single Window platform, undermining its intended efficiency. Many of these NDCs are working with defective computer hardware, and obsolete applications. These deficiencies lend themselves to technologically incapacitate these local councils and keep them from progressing into a more modern frame that could facilitate their interaction with this new platform. Further, many of these municipalities are woefully short on engineering, and technical personnel. This is influenced by such things as salaries and other benefits as well as poor promotion of career opportunities in local government in Guyana.
• Inadequate Awareness and Training: Many local officials, statutory, professional and supportive municipal staff remain completely unaware of the changes brought about by the Single Window system. This inadequacy of awareness, coupled with insufficient training, restricts their ability to enforce building codes and engage effectively with businesses seeking permits.

Also, it is important to acknowledge that local government bodies retain significant legal powers regarding the enforcement of building codes. The City Council and other municipalities are legally empowered to oversee construction activities within their jurisdictions (Municipal and District Councils Act, Chapter 28:01). Clearly, this duality presents a dilemma: whilst local councils are crucial for ensuring compliance with regulations, their limited capacity to engage with the Single Window system can lead to inconsistencies in enforcement and regulatory oversight.

I think that one of the most immediate implications of dual enforcement is the potential for regulatory confusion. Businesses and developers may find themselves navigating conflicting requirements or processes dictated by both the City Council and CHPA. This inconsistency can lead to delays in projects approvals, as developers may be unsure which authority’s guidelines to prioritise. Such confusion not only frustrates stakeholders but can also undermine the intended efficiency of the system. Again, there can be legal challenges regarding compliance and accountability. Ambiguities in jurisdiction may result in disputes between the city council and CHPA over who is responsible for enforcement actions or violations. Such legal complexities can complicate the regulatory landscape and create obstacles for businesses trying to navigate compliance requirements.

In order to address the gaps in the system, the competent authority should consider the following:

1. Shared Database among authorities: Establishing a shared data base among competent authorities, concerned agencies, and relevant ministries would create a cohesive framework for information exchange. This centralized repository could facilitate real- time access to data on permits, inspections, and compliance status, thereby improving coordination between local governments and the central authority.
2. Capacity building initiatives: The government should invest in capacity- building programmes for NDCs and municipalities. These initiatives could focus on training local officials in both technological proficiency and regulatory compliance, equipping them to navigate the Single Window effectively.
3. Public Consultation and Awareness Campaigns: Engaging local communities and businesses in understanding the new system is vital to its success. Public consultations and awareness campaigns can inform stakeholders about their rights and responsibilities as well as the available services through the Single Window platform.
4. Feedback System: Implementing a feedback system that allows local councils and businesses to share their experiences and challenges with the Single Window system could lead to continuous improvement. Such feedback would provide valuable insights into the practical difficulties faced at the local level and inform necessary adjustments.

Undoubtedly, the Single Window system has the potential to streamline business processes and promote investment. However, its success is heavily dependent on the effective participation of local governments. In reality, the unpreparedness of NDCs and municipalities poses a serious obstacle to realizing the system’s objectives. Nevertheless, if the authorities establish a shared database and prioritise capacity building and public awareness, the government can enhance local engagement and ensure that all stakeholders can operate within this regulatory environment effectively. Therefore, addressing these challenges is critical to fostering a conducive atmosphere for business development and to secure the active participation and engagement of local authorities.

Yours truly,
Royston King